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Our Care Management services are a collaborative process. Your  assessments and plans will be driven by you. We will take care of  the implementation, coordination, monitoring, and evaluation. The options and services required to meet your individual health and wellbeing, education and/or occupational needs will be explored with you.  We will  communicate and use available resources to promote quality, cost effective and safe outcomes.

Our Management Consultancy is aimed to support you with those tricky situations that require a different perspective. We help to put those ideas into a manageable framework.

At Creative Case Solutions we recognise that the demands placed on Managers and the teams they support are changing, especially in the not for profit sector. 

Change is rapid and we need an approach that enables us to respond to increasing demands for high performance and at the same time look after our most precious resource – the people in our organisations.

The commercial world is becoming ever more competitive.  Businesses that were once regarded as highly successful now find it more difficult to compete.  It has become increasingly important for leaders to understand the drivers in their organisations that allow teams to  perform to their maximum potential. 

The Directors of Creative Case Solutions have,  as well as hands on experience in executive management and strategic roles in the commercial world, local authority and not for profit sector, training and qualifications in their fields.

Hilary Dicks has a Diploma and is fully qualified as a performance coach for business management, specialising in developing business leaders and embedding coaching cultures for sustained performance.

Louise has an HNC in Managing Social Care and is trained in providing emotional wellbeing support in the workplace for staff.

We use the extensive skills and experiences of both partners to work with our client’s teams and individuals to be as creative, skilled and motivated to achieve results as possible.  We mentor and coach our clients to:

  • Help the people in their teams to achieve more and contribute more

  • Energise and connect people to business goals in a powerful way

  • Manage the performance and develop the skills of others 

  • Develop their own management and leadership competencies 

  • Inspire excellence, fostering potential

  • Develop a coaching culture

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What we will do

Person centred

1. Assessment
We will gather relevant information from a range of sources. Our priority is you and your family. We also consider different practitioner expertise. 
2. Planning
With you we will develop a plan, in association with everyone concerned, which addresses guidance, support and advocacy issues for you and your family.
We will establish rehabilitation goals. For you to achieve these goals we will recruit and train the necessary support staff and carers and seek out the most appropriate and cost effective resources for you.
3. Implementation
We will support you to ensure that your wishes are always heard and understood. We will  demystify medical jargon and facilitate open and honest communication. We will be at your side to act as a point of reference, a sounding board of knowledge and expertise, and to facilitate your decision-making and acceptance of changed circumstances.

Compass & Map

Putting you in the Centre of your Support

Recovery Begins Here

There are many systems to navigate that are involved in the co-ordination of health, rehabilitation, social service and community services. We will guide you to the best support network for you. We will negotiate with voluntary and statutory agencies to ensure an individually tailored programme of rehabilitation is provided for you. We will establish the necessary level of care at home or in a residential setting, and will liaise with external agencies to help obtain the funding necessary to meet these needs.
The task of implementing, reviewing, monitoring and changing the programme, as required, to ensure that the client's and the family's needs are sustained, rests with us, the case manager. We have a duty of care to you, the client and a responsibility to ensure that the appropriate services are accessed and that continuity and consistency of support are developed and maintained.
As case managers we are obliged to prepare and maintain written records and produce reports, to monitor progress and care, at regular intervals as determined by you the client or your representatives.

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Odumuyiwa, T., Kennedy, M., Norman, A., Holloway, M., Suffield, F., Forrest, H. and Dicks, H., 2019. Improving Access to Social Care Services Following Acquired Brain Injury: A Needs Analysis. Journal of Long-Term Care, (2019), pp.164–175. 

Our Story

The Creative Case Solutions Journey

Creative Case Solutions has been developed by Hilary and Louise, who between them have decades of experience working and living with people who have learned to not only survive, but to continue with their lives following life changing experiences.

Hilary and her family are experts in how to work with  a range of professionals, following first hand experience of the consequences of a road traffic accident. Hilary also has a wealth of experience in managing finances, following her long career in the Banking Industry.

Louise has worked in the Health and Social Care sector for the last 29 years. In a varied career, starting with qualifying as a Mental Health Nurse in the NHS, roles in the not for profit sector and a variety of responsible positions in Social Services.


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Our success is measured by your level of involvement. Get in touch today and find out how we can help set you on the path to better personalised outcomes.

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